| I've lost access
to one or more of journals to which I subscribe. |
Please contact AIP customer support at:
help@scitation.org
Tel: +1 800 874 6383 (US and Canada)
+1 516 576 2664 (other locations)
Technical support representatives are available Monday through Friday
from 7:45 am to 11:00 PM Eastern Time (US). |
| I can no longer
download articles via my Personal Subscription. |
|
Once your subscription expires, whether you've used up your downloads
or your subscription term is over, you will not be able to download
any additional articles until your renewal is processed.
Subscribers will receive e-mail notices and reminders advising
of low or exhausted download balances or pending subscription expirations.
These e-mails are designed to allow you to renew your subscription
before it expires and avoid any loss of service.
If you continue to experience problems, please contact Customer
Service.
|
| I need to add
or change one or more IP addresses tied to a journal or Digital Library
subscription. |
| To add or change one or more IP addresses tied to a
journal or Digital Library subscription, please telephone Customer
Service at 1-800-874-6383 (U.S. and Canada), 1-516-576-2262 (other
locations), or send e-mail to help@scitation.org. |
| I'm an individual
having problems registering for journal access (selecting a username
and password). |
| The object when choosing a password is to make it as
difficult as possible for a hacker/cracker to make educated guesses
about what you've chosen. This leaves hackers/crackers no alternative
but a brute-force search, trying every possible combination of letters,
numbers, and punctuation. |
 |
more » |
| I paid for a Personal
Subscription, but can't register. |
Please contact AIP customer support at:
help@scitation.org
Tel: +1 800 874 6383 (US and Canada)
+1 516 576 2664 (other locations)
Technical support representatives are available Monday through Friday
from 7:45 am to 11:00 PM Eastern Time (US). |
| I cannot remember
my username. |
| If you are having trouble remembering your username,
please telephone Customer Service at 1-800-874-6383 (U.S. and Canada),
1-516-576-2262 (other locations), or send e-mail to help@scitation.org. |
|
more » |
| I lost my password. |
| In the event that you've forgotten your password, you
can call 1-800-874-6383 (U.S. and Canada) or 1-516-576-2664 (other
locations) to have your password reset [have your username (login
ID) and Digital Library Membership Number ready when you call]. You
will be assigned a new password and will receive instructions on how
to change your password when you access the system. |
|
more » |
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